Description
Presented to a business or organization that is committed to high standards of customer service. This business or organization delivers exceptional service in their dealings with customers and educates and encourages their staff to improve and excel in matters of customer relations. This business or organization also strives to improve the customer experience through communications, problem solving and innovation.
Requirements
Must be a member in good standing with the Thunder Bay Chamber of Commerce.
Criteria
| Criterion | Weight |
|---|---|
| Describe how your business delivers exceptional customer service. | 30.0% |
| Describe the training that your employees receive on the importance of maintaining a high standard of customer service. | 30.0% |
| What initiatives or innovative ideas does your company practice to improve the customer experience within your business? | 30.0% |
| Submit 3 testimonials in the form of written or photographed documentation. | 10.0% |